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Return, Refund & Cancellation Policy — Reeta Fashion

At Reeta Fashion, customer satisfaction is our priority. Please read this International Return, Refund & Cancellation Policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

  • The product is  damaged
  • The product is defective
  • The product received is  incorrect (wrong item, color, or size)

To be eligible for a return, you must:

  • Submit your request within  48 hours of delivery
  • Provide  clear photos or videos  showing the issue

Requests without sufficient proof may be declined.

2. Customer-Initiated Returns

Returns due to:

  • Size not fitting
  • Change of mind
  • Preference for another style/color
  • Ordering error by the customer
Terms:
  • The  customer is responsible for all return shipping costs
  • The customer is responsible for any  customs duties, taxes, or import/export charges on the return shipment
  • Refunds will be issued after the returned item passes quality inspection

3. Returns Due to Seller Error

If you received:

  • A wrong item, or
  • A defective/damaged item
Reeta Fashion will:
  • Cover the return shipping cost
  • Offer a full refund  or a free replacement, based on your preference and stock availability

Note: Proof (photos/videos or an unboxing video) is required for approval.

4. Non-Returnable Items

The following  cannot be returned:

  • Customized or tailor-made products
  • Clearance or final-sale items
  • Items that are used, washed, altered, or damaged after delivery

Items returned without original tags or packaging

5. Refund Process

Once your return is received and approved:

  • Refunds are processed within 7–10 business days
  • Refunds will be issued to the original payment method
  • Any bank or payment gateway charges are non-refundable

6. International Orders — Customs & Taxes

For international shipments:

  • Customs duties, taxes, and import fees are paid by the customer at delivery
  • These charges are non-refundable, even if you return the item

7. Cancellation Policy

We understand that sometimes plans change. Our cancellation policy is as follows:

  • Orders can be cancelled within 24 hours of placing the order, or before dispatch, whichever is earlier.
  • Once the order has been processed or shipped, it cannot be cancelled.

Important Notes on Cancellation:

  • If cancelled within the allowed time, a full refund will be processed.
  • If cancellation is requested after dispatch, it will be treated as a customer-initiated return, and:
    • The customer will bear return shipping charges
    • The customer will bear customs duties/taxes (if applicable)

Customized, stitched, or made-to-order products cannot be cancelled once production has started.

8. How to Initiate a Return or Cancellation

To request a return or cancellation, contact us with:

  • Order number
  • Reason for request
  • Photos/videos (if applicable)

📧 Email:  hello@reetafashion.com.my

☏ Contact : +91 76005 30996

Our team will review and guide you through the process.

By Mail

Reeta Fashion,

6th Floor, B- 6037-38 Aashirwad Textile Market

opp.Landmark Empire Near Bhavani Industrial estate SAROLI,

INDIA, Gujarat, SURAT-395010
Passenger Lift Number 6-7
 

In case you have any issues or concerns, please reach out to us via Live Chat/Call/Whatsapp or visit the https://reetafashion.com.my/pages/Contact-us.