Cancellations & Returns
At Reeta Fashion, we strive to make sure you have the best experience while selecting and buying your favorite Indian Ethnic Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order or seek refunds, you do not face an iota of a problem. Please make sure to record the parcel opening video to proceed with cancellation or return.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing them. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of the order.
Q: Why a "24-hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing, and logistics starts, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
Q: And what if I cancel after 24 hours of ordering?
A: 1) Well, we have a provision for that too but do remember - orders canceled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) We provide a refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance.
3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.
Q: Could there be a delay at Reeta Fashion because of "unforeseen circumstances"?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
a) Accept a Store Credit of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to :
1) Update their complete shipping details;
2) Update measurement attributes; or
3) Verify or give their consent if required on certain pending notifications within the requested time
As a policy, we try and reach out to our esteemed customers via their registered e-mail addresses. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we issue a Non-refundable Store Credit against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your input at the right time.
Post shipment returns
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. At Reeta Fashion, we don't believe in making customers but in strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect that didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item that has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 48 hours of receiving the shipment, so please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
Q: What are the steps for returning any item ordered from Reeta Fashion?
A: #1 - Informing Reeta Fashion
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
#2 - Confirmation email from Reeta Fashion
You will receive an acknowledgment e-mail from us confirming a Return authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
Please note: In case needed, we'd request a digital picture of the item for our internal review to be able to process your request.
#3 - Shipping Back the Items
When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit-related issues.
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. The presence of original tags is a must to process returns.
3. Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
#4 - Item Receipt and Inspection at Reeta Fashion Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variations as indicated by you.
#5 - Proposed solutions post receipt of returned items
Post inspection of the returned item(s), our Customer Care team will propose remedial solutions to you on a case-to-case basis:
Q: What will be my options if there was an error by Reeta Fashion?
A: We will duly acknowledge the issue and you will get the refund as store credit.
Q: What will be the value of Refund/Store Credit in case I opt for the same?
A: 100% of the value of the goods.
In any case, the refunds will not exceed the actual amount paid by you.
Q: But I had to pay the courier service for Shipping the item back!
A: If we end up making an error in spite of our best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: That’s great. But are there any reasons you might not provide me with all 3 options or no option?
A: Reeta Fashion's Customer Care representative will reach out to you with limited alternatives for the below cases:
1. If you do choose to return the product for any reason apart from an inadvertent mistake from our side.
The refund will be processed in the form of a Store Credit redeemable during your next purchase with Reeta Fashion.
2. If there was a Delay due to God’s or the Government’s Intervention
There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamities, public holidays, etc. In such a case Reeta Fashion shall not refund, return or exchange any order on request.
MORE DETAILS ABOUT REFUNDS
Q: I'm thinking about seeking a Refund. Are there any specific points to know?
A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back as store credit.
Q: And how long will the refund process take?
A: 2-4 working days.
17-1, Jalan Ijok Jaya, Seksyen
2/1 Taman Ijok Jaya Seksyen 2, Ijok,
Batang Berjuntai, Batang Berjuntai,
Selangor 45620 Malaysia
In case you have any issues or concerns, please reach out to us via Live Chat/Call/Whatsapp or visit reetafashion.com.my/contact-us.