FAQ
Q- What is an unstitched product?
A- If the product type specified in the description is "unstitched" and it's a Patiala suit or any other suit then it will be a dress material. You will have to get the product stitched according to your size locally.
Q- What is a semi-stitched product?
A- If the product type specified in the description is "semi-stitched" then you will have to get minimal stitching done as most of the work will be pre-stitched. You will just have to get the basic altering and stitching done according to your size locally.
Q- What is Leon / Crepe material ?
A- Leon / Crepe is a high-quality mixed synthetic fabric. The fabric is soft and doesn't lose color and luster easily on wash.
Q- What is the return policy?
A- Please go to our return policy page for detailed information.
Q- How do I return the product?
A- To return the product you can email us at hello@reetafashion.com.my with your order number, a product that you want to return, and the reason for return, or call us, MON-SAT (9:30 AM - 6:30 PM) to raise a return request. We will arrange for a pickup from our courier partners. In case the pickup service is not possible or is delayed due to high volume, we will request you to send the product yourself and we will reimburse you for the courier charges.
Q- When will I get my refund / store-credit / exchange product?
A- Once the pickup is done it takes 7-10 days for the product to reach our warehouse. After arrival it takes our team 24-48 hours to process your cash refund / store-credit / exchange product.
Q- Do you provide margin in your garments?
A- We do provide 1-1.5" margins for future alteration possibilities in all our Customizable and Semi Stitched Items.
Q- What do you mean by Regular Fit?
A- Regular fit means the garment will be tailored exactly as per the provided / submitted measurements. In case one prefers some loosening, we recommend them to go for Comfort fit.
Q- What is the Bottom / Pant length for Ready to Wear suits?
A- Bottom / Pant in Ready to Wear apparel comes with a Standard Length of 40 inches for all Salwar / Patiala / Palazzo and Straight pants.
Churidar comes in Standard length of 50 inches (10 inches extra is added to provide gathers at the ankle part).
NOTE : In case of any further customization, please mention the requirement in our Special Instruction box which appears in the “Thank You” page while placing the order. Request will be attended as per fabric limitation.
Q- Can I request for sleeves?
A- Yes. Mostly we should be able to do it.
Sleeves can be provided in plain matching fabric as per your required length.
You may connect to an agent and let us know your requirements.
Q- Can I alter readymade garments?
A- Mostly readymade items cannot be altered since they are fully stitched based on standard specifications.
However, for few items we can alter some measurement parameters like bust, waist and hip by 1-1.5" provided there is no work, no design and no pattern at side seams.
Kameez length and Sleeve length (if not sleeveless) can also be altered if there is simple border work in the kameez.
Normal short sleeves with length 3-4" can be added to almost all the readymade items, subject to style limitation.
Q- What are the fabric dimensions of Saree / Salwar / Lehenga?
A- You can check the default dimensions provided below :
Standard Sarees : Length of a standard saree is 5.50 meters, approximately 6 yards. Width of saree is 1.15 meters (approx.). Length of blouse fabric is 80 cms approx.
Lehenga style Saree : 430 x 110 cm (length x width) Approx 5 yards in length.
Lehenga Choli : Standard Lehenga fabric size is 3 mtrs approx. Choli fabric length is 1 mtrs approx. and Dupatta length is 2.50 mtrs approx.
Salwar Kameez : Standard Kameez length is 2.50 mtrs approx.. Bottom / Pants length is 2.5 mtrs approx. Dupatta length is 2.5 mtrs approx..
Dimensions of Abaya Style Kameez generally depends on item style/work. However, minimum fabric provided is 3 - 3.5 mtrs approx.
Q- How to measure blouse length - reference image?
A- The blouse length measurement is taken from the top of the shoulder following your body down to the point where you want your blouse to end.
Q- What are the available customization/stitching options?
A- Dress Material (unstitched) implies unstitched fabric only. The fabric will have to be stitched as per your requirement. You can get the same stitched by opting for our stitching services; otherwise you can also get the outfit stitched at your end as well.
Semi-stitch implies unstitched fabrics in which styles are pre-constructed with pre-defined neck styles, sleeve style, sleeve length, neck depths & outfit length. You need to get such products stitched as per your requirements.
Ready to wear (standard stitching) implies customizing the outfit in as shown style based on bust size only. All other parameters are in accordance with the size chart.
Made to measure(custom tailoring) option involves customizing the outfit with a detailed personalized measurements and specifications like Fit (Ex - Waist, Arm hole, Shoulder etc.), Style (Ex - Neck Style, Sleeve Style etc.) and Adornment (Ex - Tassels, Fancy Hangings etc.)
Pre-stitched saree makes saree wearing as simple as it can be. These sarees are already draped according to customer’s measurement and its just like putting on a skirt, without the fuss of tucking, pleating and adjusting the pallu length.
In a Pre-stitched saree, the pleats are stitched as per customer’s waist size and it is closed with Hooks along with margin for future adjustments. Petticoat is stitched along with the saree.
Adding to the above information, all measurement and size details in our website are in inches.
Q- How do I request for alteration in the size / style / length / sleeve length / etc. of an item?
A- Any kind of alteration possibility varies from item to item depending on design, work and fabric limitation. However, you can let us know your requirements and we will get back to you with the possibilities.
Payments Related
Q- Can I pay partially by store credit and remaining by credit card?
A- Yes definitely. You can easily pay partially via store credit and the remaining balance by selecting the preferred mode of payment.
Q- How can I purchase online using Net Banking?
A- In the Checkout page, under the Payment Options you would find an option to select Net Banking. We do accept Payment through Net Banking from any India Bank.
Q- On Checkout page, I see an error that says "Declined". What does this mean?
A- This may happen due to the following reasons:
I) Incorrect details of Credit Card
II) Credit Card declined from Credit Card Company/Bank
III) Crossed Excess Credit limit available on your Credit Card
IV) Credit Card Company doesn't allow Overseas transactions
For further assistance, please contact your respective bank.
If the problem still persists, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q- What about charges levied for International Transaction Fees and Local Taxes?
A- International Transaction Fees:
Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges.
Local Taxes:
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.
Order Status
Q- I have placed my order. When will I receive it?
A- Time to dispatch varies from Item to Item. You may refer to the Order Confirmation Mail where in we have mentioned the time to ship against each item(s).
If opted for stitching services, additional 3 working days would be needed to ship the item(s).
Post shipment the courier takes around 7-10 business days to deliver the product at your doorstep.
Q-What is my Order Status?
A- To keep a track of your order, please follow the below steps:-
1. Log in with us through "LOG IN" option or click on
https://reetafashion.com.my/track-my-order
2. Click on "My Account".
3. Go to "Orders" tab. Click on "View Details" to check the status of your order.
4. You will find the expected shipping date mentioned beside your ordered item(s).
Q- How will I know if the order has been placed successfully?
A- We trigger an Order Confirmation mail as soon as an order is placed with us. Alternatively, you may also login to the My Account section and check the status of your order, which might take some time to get uploaded in your account.
Q- I have placed an order but I haven't received any Order Confirmation Email
A- An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.
Alternatively you may login to your My Account and check the status of the order placed by you.
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q- Could there be a delay at Reeta Fashion because of "unforeseen circumstances"?
A- We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
a) Accept a Gift Card of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement
b) Opt to receive a refund of your money.
Q- I want to expedite my delivery. Are there any extra charges?
A- Post dispatch normally an item takes somewhere around 7-10 days for delivery at the Customer's doorstep. Any possibility of expedition depends on the shipping address and our Courier partner's feasibility to do the same.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to let you know about the possibility plus the extra charges, if any.
Q- I have just placed an order on your Website. Can you confirm that for me?
A- An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.
Alternatively you may login to your My Account and check the status of the order placed by you.
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q- My Order Status is reflecting as "Payment Pending" even after the deduction of the money. What does that mean?
A- In a very rare instance, payment status of an order may take a little longer to get reflected in our system. You can check the same again in another 15 minutes. It should get updated automatically.
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q- How can I cancel the order that says “Payment Pending”?
A- Payment pending orders are anyways treated as a cancelled order from our end. We do not process orders whose status comes as Payment pending.
In case you still wish to cancel, please follow the below steps:-
1. Log in with your registered email ID
2. Go to "My Account"
3. Select the order you wish to cancel.
4. Click on CANCEL option on the order page.
Your order status will now reflect as Cancelled.
Q- Can I add an item in my existing order?
A- Once the order has been placed, no further items can be added to the same order. You will have to place a new order for the additional item(s).
Shipping and Delivery
Q- How will I know when my order is shipped?
A- Post shipment you will receive an auto generated email which would have the details of the item(s) which has(ve) been shipped along with the tracking information.
Alternatively, you may also find the tracking information updated in your "My Account" section.
Q- My order is shipped, but I have not received the tracking details yet?
A- As soon as an item is marked as shipped from our end, an Email with Tracking details / information automatically gets triggered.
In rare scenario, it might take upto 24 hours for the tracking details to reflect in the system.
Q- When & how can I change the shipping address?
A- The shipping address can be changed till the time the order is not dispatched from our end. In order to request for a change, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q- Is it possible to change the Shipping Address post shipment?
A- While we would have wished to, however, it will not be possible to accommodate the request for a Shipping Address change post shipment because of system limitations.
Q- Can the delivery be rescheduled if I am unable to collect my order?
A- Yes, the delivery may be rescheduled upto a limited duration but the same will depend on the feasibility at the Courier's end. You can directly touch base with your local Courier office to get the needful done.
Q- Will I get a call before delivery is attempted?
A- Yes, it is possible in case you wish so. In order to ensure the same, you may touch base with our Customer Care Team.
You may also track the expected delivery date and time through the tracking details provided to you upon item dispatch.